Cairns Bed & Bar Pty Ltd ATF The Cairns Bed & Bar Unit Trust
Trading As Gilligan’s Backpackers Hotel & Resort

ACN:
132 228 034

ABN:
32 550 199 802

Contact Details:
Phone: +617 4041 6566
Fax: +617 4041 6577
Email: reservations@gilligans.com.au
Address: 57-89 Grafton Street, Cairns, QLD, 4870
Mailing: PO Box 7219, Cairns, QLD, 4870

 

Overview

Gilligan’s Backpackers Hotel & Resort is dedicated to protecting your privacy. The following Privacy Policy outlines our practices regarding how we treat the personal information you supply to us through our website.

 

Personal Information We Collect

We may collect personal information about you. Such information may include: your name, address & contact details; your business or organization name, address & contact details; your date of birth; your date of arrival & departure; any other information you supply to us whilst visiting this site.

 

How We Use Your Personal Information

Bookings
The personal information we collect about you is used to book, confirm and pay for your reservation. We may also use your personal information to respond to your queries and perform other acts of customer service.

Newsletters
By subscribing to Gilligan’s What’s On Newsletter, you agree to accept our periodic newsletter via email. We collect and use your email address for the purpose of delivering this newsletter.

In-House Services
Whilst staying at Gilligan’s, you may purchase additional services which may require you to create a username, password & valid email address. Your email address may be used to send information, special offers and promotional materials.

Other
From time to time, we may host surveys & competitions on our website. Personal information you supply to us for these purposes may be used for marketing purposes. We will only send marketing material to those users who have agreed to accept such correspondence from us.

 

How We Share Your Personal Information

In order to adequately provide our service to you, we may share your personal information in the following ways:

Service Providers
Credit Card & Merchant Facility Providers; Online Reservations System Providers & Website Development Providers may share your information; solely for the purpose of providing the service which you have requested.

Business Partners
Partnership deals and package promotions may require us to share your personal information with our Business Partners. For example, we may offer a packaged tour which includes our product and our Business Partners product. We may provide your personal information to our partner company in order for them to make a reservation on your behalf.

 

How We Allow You To Control And Access Your Information

Visitors to our website can control and access their information in the following ways:

Newsletters, Memberships & Surveys
Please utilise the unsubscribe feature if you wish to remove yourself from any of our e-mail lists.

Other
Please contact us if you wish to enquire about the personal information you have supplied to us.

 

How We Protect Your Personal Information

The protection of your personal information is important to us. Through technology and security processes, relevant measures are taken to protect your personal information from unauthorised access.

Our systems use 128 bit data encryption and leading firewall solutions to maximise our network security. In addition, our site has a digital certificate from GoDaddy – global provider of Secure Socket Layer (SSL) Certificates.

 

IDU COLLECTION NOTICE

 

In accordance with the Liquor Act 1992, we are required to scan your photo identification

before you enter the premises after 10pm 7 days a week to check if you have been issued

with a banning order that applies to this premises.

 

You may also be prevented from entering if you are subject to a ban initiated by this venue

or you are subject to a banning order or venue ban for another venue.

If we do not scan your identification as required by the Liquor Act, then we must not allow

you to enter the premises.

 

The Liquor Act exempts certain persons from having their ID scanned, such as temporary or

permanent residents of the regulated premises. The full list of exemptions is outlined in

section 173 EH(7) of the Liquor Act.

 

The personal information we collect when scanning your ID is limited to name, date of birth

and photo. It may only be used to:

 

• identify if you have been issued with a current banning order or licensee ban
• create a venue ban.

 

All personal information is stored at the venue and by the approved operator in a way that

protects it from unauthorised access, modification or disclosure. Your personal information is

automatically and permanently deleted from the ID scanner system 30 days after it is first

entered into the system. However, information on banned people will be held in the system

for the period of the ban, which may exceed 30 days.

 

You may request access to the personal information that is held about you. You can contact

us or our approved operator to request this information. You will need to provide photo ID

before any information can be released. Some exceptions apply.

 

You can also ask us to correct the personal information that is held about you. We will

require satisfactory proof of the inaccuracy before we consider correcting your personal

information.

 

Further information is available in our ID Scanner Privacy Policy which is publicly available

upon request.

 

To make a complaint or raise privacy concerns, contact this venue’s privacy officer at

venueops@gilligans.com.au or our approved operator IDU Identification – admin@iduidentification.